Terms and Policies

SHIPPING

Once you place an order, items in stock will be shipped within 2 days after we receive the order. Items are shipped directly from London. 

RETURN & EXCHANGE POLICY

Then There Was Us gladly accepts returns of unused products for full refund within seven (14) days of purchase. Refunds must be accompanied by the original receipt and will be made in the form of the original payment. We are not responsible for any shipping costs. 

If you wish to request a refund due to a failed or returned delivery, we must receive proof of the item being either lost or damaged in order to process the claim. 

If the product arrives damaged then we will offer a full refund. We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post.

If you would like to return or exchange an item purchased on thentherewasus.co.uk within the UK, please send us a request for a return authorisation within 14 days of delivery date. All returns must be shipped back to us within 7 days of the request approval. Emails should be sent to hello@thentherewasus.co.uk

Items must be returned in new & unused condition, with all original packaging and tags attached.  

Initial shipping charges cannot be refunded.  

Then There Was Us reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.

Contact us if you have any questions regarding your return at hello@thentherewasus.co.uk

OUR RETURN ADDRESS IS: Newsstand, Unit 42 Joseph Wilson Industrial Estate, Milstrood Road, Whitstable, Kent, CT5 3PS.

DELIVERY TO EU COUNTRIES

 

We ship to customers in EU countries. All orders shipped to countries within the European Union (EU) will have taxes and duties paid at checkout. This means that the price you see for the item(s) in your cart is the final price you'll pay, and there will be no additional fees or charges upon delivery. We strive to make the checkout process as seamless as possible, so you can enjoy your purchase without any surprises or delays.